Shipping Policy
Shipping Policy
Last updated: September 1, 2026
Thank you for shopping with Inferno-Ink Needles. This policy explains how we process and ship orders placed through infernoinkneedles.com.
Order Processing
We generally process orders within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or during holidays begin processing on the next business day.
Processing time is separate from carrier transit time. High-volume releases, promotional periods, severe weather, and other circumstances outside our control may affect processing or delivery estimates.
Shipping Rates and Delivery Estimates
Available shipping methods, rates, and estimated delivery times are displayed during checkout based on the order and delivery address.
Delivery estimates begin after we process an order and transfer it to the carrier. Carrier estimates are not guaranteed delivery dates.
Order Tracking
When an order ships, we will send a confirmation email with tracking information to the email address provided during checkout.
Tracking information may take 24–48 hours to update after we issue the shipping confirmation.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting an order. If you need to correct an address, contact us immediately at sales@infernoinkneedles.com. We cannot guarantee we can change an address after an order has entered processing or shipped.
Inferno-Ink Needles is not responsible for delays, losses, or additional shipping charges caused by an incomplete or incorrect address supplied by the customer.
Delayed Shipments
Carrier delays may occur because of severe weather, service interruptions, holiday volume, or other circumstances outside our direct control.
If we determine that an order cannot ship within the stated processing period, we will contact the customer with an updated estimate and available options, including cancellation and a refund when applicable.
Lost, Stolen, or Missing Packages
If tracking shows that an order is still in transit beyond the carrier’s expected delivery window, contact us at sales@infernoinkneedles.com so we can help review the shipment.
If tracking shows an order as delivered but it cannot be located:
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Confirm that the delivery address on the order is correct.
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Check entrances, mail areas, and other secure delivery locations.
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Ask household members, neighbors, or building staff whether they accepted it.
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Contact the shipping carrier using the tracking number.
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Contact us at sales@infernoinkneedles.com if you need additional assistance.
Carrier investigations and claim decisions are subject to the carrier’s procedures. Inferno-Ink Needles does not guarantee replacement of packages confirmed as delivered to the address supplied at checkout, except where required by law.
Damaged or Incorrect Orders
Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact sales@infernoinkneedles.com within 5 days of delivery.
Include:
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Your order number
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The affected product
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging and shipping label when applicable
Keep the original product and packaging until we resolve the claim. We will review the information and provide the appropriate next steps.
International Shipping
Inferno-Ink Needles currently ships only to addresses within the United States.
Order Changes and Cancellations
To request an order change or cancellation, email sales@infernoinkneedles.com as soon as possible. We cannot guarantee changes or cancellations after processing has begun.
Once an order has shipped, we can’t cancel it; we’ll handle it under our Refund Policy when eligible.
Contact Us
For shipping questions, contact:
Inferno-Ink Needles
Email: sales@infernoinkneedles.com