Refund Policy

Refund Policy

Last updated: September 1, 2026

We want customers to feel confident ordering from Inferno-Ink Needles. Please review this policy before completing your purchase, particularly the restrictions concerning tattoo cartridges and other sterile or hygiene-sensitive merchandise.

30-Day Return Window

Eligible merchandise may be returned within 30 calendar days after delivery.

To qualify, an item must be:

  • Unused and unworn

  • In its original condition

  • In its original packaging

  • Accompanied by proof of purchase

  • Eligible for return under this policy

We may not accept items returned without prior authorization.

Final-Sale Sterile and Hygiene-Sensitive Products

For health and safety reasons, tattoo needle cartridges and other sterile or hygiene-sensitive products are final sale and cannot be returned or exchanged.

This restriction applies whether or not the outer retail box has been opened, except when the merchandise arrives damaged, defective, or incorrect, or when a return is otherwise required by law.

Do not use a product that appears damaged, compromised, previously opened, or incorrectly supplied. Contact us promptly for assistance.

Other Nonreturnable Items

The following items cannot be returned:

  • Tattoo needle cartridges

  • Sterile or hygiene-sensitive products

  • Opened medical supplies

  • Used or altered merchandise

  • Gift cards

  • Items marked final sale

  • Clearance merchandise marked nonreturnable

  • Products purchased from an unauthorized third-party seller

Returns for purchases made from another retailer or distributor must be made through the original place of purchase and are subject to that seller’s policies.

Starting a Return

Before sending eligible merchandise back, email sales@infernoinkneedles.com with:

  • Your name

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photographs, if the item is damaged, defective, or incorrect

If we approve the return, we will provide return instructions and the appropriate return address. Do not send merchandise to an address shown on a shipping label unless instructed to do so.

Return Shipping

Unless the merchandise arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable unless required by law, or the return resulted from an error by Inferno-Ink Needles.

We recommend using a trackable shipping method. Inferno-Ink Needles is not responsible for returns lost or damaged during return shipping.

Inspection and Refunds

After we receive an approved return, we will inspect the merchandise and notify you whether the refund has been approved.

We issue approved refunds to the original payment method. Financial institutions and payment providers may need additional time to post the refund after it is issued.

If a return does not meet the eligibility requirements, we will contact you regarding the available options.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. Contact sales@infernoinkneedles.com within [NUMBER] days if an item arrives damaged, defective, or incorrect.

Include clear photographs of:

  • The product

  • The identified issue

  • The retail packaging

  • The shipping package and label when applicable

Keep all products and packaging until we resolve the claim. Depending on the circumstances, we may provide a replacement, store credit, or refund.

Exchanges

We do not offer direct exchanges for eligible merchandise. To obtain a different item, request a return under this policy and place a new order after the return is approved.

Sterile and hygiene-sensitive products are not eligible for exchange.

Cancellations

Contact sales@infernoinkneedles.com immediately if you need to cancel an order. We cannot guarantee cancellation after processing has begun.

We cannot cancel orders that have already shipped.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Contact Us

For return or refund questions, contact:

Inferno-Ink Needles
Email: sales@infernoinkneedles.com
Business hours: [BUSINESS HOURS AND TIME ZONE]