Frequently Asked Questions
Frequently Asked Questions
Find answers about Thalor cartridges, ordering, shipping, returns, and partnership opportunities. If you need additional assistance, contact us at sales@infernoinkneedles.com.
About Thalor
What are Thalor cartridges?
Thalor is Inferno-Ink Needles’ professional tattoo cartridge line, developed for artists seeking dependable control, visibility, and consistency across tattooing techniques.
How many cartridges come in a box?
Each box contains 20 individually packaged, single-use Thalor cartridges.
Are Thalor cartridges sterile and single-use?
Yes. Thalor cartridges are supplied sterile, individually packaged, and intended for single use only.
Always inspect the packaging before use and follow applicable professional hygiene and disposal procedures. Do not use a cartridge if its sterile packaging is open, damaged, or otherwise compromised.
Which machines are Thalor cartridges compatible with?
Thalor cartridges are compatible with most tattoo machines and grips designed to accept universal-style needle cartridges.
Because equipment specifications can vary, artists should confirm compatibility with their machine or grip manufacturer before use. If you are unsure, contact us at sales@infernoinkneedles.com with the make and model of your equipment.
Where can I find the available needle configurations?
Available configurations are shown on each Thalor product page. Select the product and variation you need before adding it to your cart.
How should Thalor cartridges be stored?
Store unused cartridges in their original packaging in a clean, dry environment away from excessive heat, moisture, and direct sunlight.
Do not use a cartridge if the packaging is damaged, opened, or past any printed expiration date.
Ordering and Shipping
How quickly will my order ship?
We generally process orders within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays. Processing time does not include carrier transit time.
How much does shipping cost?
We calculate available shipping methods, prices, and estimated delivery times during checkout based on your order and delivery address.
How can I track my order?
We’ll email a shipping confirmation with tracking information after your order leaves our facility.
Tracking information may take 24–48 hours to update after we issue the shipping confirmation.
Can I change my shipping address?
Contact sales@infernoinkneedles.com immediately if you need to correct your shipping address.
We'll make the change, but we can’t guarantee address updates after an order enters processing or ships. Customers are responsible for providing complete and accurate delivery information during checkout.
Can I change or cancel my order?
Contact sales@infernoinkneedles.com as quickly as possible. We'll do our best to help, but we can’t guarantee changes or cancellations after processing begins.
You can’t cancel an order after it ships.
What should I do if my shipment is delayed?
Check the carrier’s tracking page for the latest information. Delays may occur because of severe weather, service interruptions, holidays, or unusually high shipping volume.
If tracking has not updated within a reasonable period, email sales@infernoinkneedles.com with your order number.
What if tracking says my package was delivered, but I cannot find it?
First:
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Confirm that the delivery address on the order is correct.
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Check entrances, mail areas, and other secure delivery locations.
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Ask household members, neighbors, or building staff whether they accepted it.
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Contact the shipping carrier using your tracking number.
If you still need assistance, email sales@infernoinkneedles.com with your order number and tracking information.
Do you ship internationally?
Inferno-Ink Needles currently ships only to addresses within the United States.
Returns and Product Issues
Can I return Thalor cartridges?
No. Tattoo cartridges and other sterile or hygiene-sensitive products are final sale for health and safety reasons.
This applies whether or not the outer retail box has been opened, except when the merchandise arrives damaged, defective, or incorrect, or when a return is otherwise required by law.
Can I return other products?
Eligible, unused merchandise in its original condition and packaging may be returned within 30 calendar days after delivery.
You must obtain return authorization before shipping merchandise back. Review our Refund Policy for complete eligibility requirements and instructions.
What items cannot be returned?
Nonreturnable items include:
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Tattoo needle cartridges
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Sterile or hygiene-sensitive products
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Opened medical supplies
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Used or altered merchandise
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Gift cards
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Items marked final sale
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Clearance merchandise marked nonreturnable
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Products purchased from an unauthorized third-party seller
What should I do if I receive a damaged, defective, or incorrect item?
Stop using the affected item and contact sales@infernoinkneedles.com within 5 days after delivery.
Include:
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Your name
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Your order number
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A description of the problem
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Clear photographs of the product
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Photographs of the packaging and shipping label when applicable
Keep the affected product and all original packaging until we resolve the claim.
Do you offer exchanges?
We do not offer direct exchanges for eligible merchandise. To obtain a different item, request a return under our Refund Policy and place a new order after the return is approved.
We cannot exchange tattoo cartridges or other sterile or hygiene-sensitive products.
When will I receive my refund?
After we receive and inspect your return, we will notify you whether your refund has been approved.
We issue approved refunds to the original payment method. Your financial institution or payment provider may require additional time to post the refund to your account.
Original shipping charges are nonrefundable unless required by law, or the return resulted from an error by Inferno-Ink Needles.
Dealers and Distributors
How do I become an authorized Inferno-Ink or Thalor dealer?
Complete the application on our Become a Dealer page.
Submitting an application does not guarantee approval. Our team will review your business information and contact qualified applicants regarding availability, requirements, and next steps.
Who should apply for a dealer account?
Dealer accounts are intended for qualifying tattoo studios, professional supply stores, and other approved retail businesses interested in carrying Inferno-Ink or Thalor products.
Do you offer distributor opportunities?
Yes. Qualified businesses interested in regional or high-volume distribution can visit our Distributor Portal to learn more and request access.
Do wholesale accounts receive special pricing?
Approved dealer and distributor accounts may receive account-specific pricing and purchasing terms.
Eligibility, product availability, order minimums, and pricing will be communicated during the application and approval process.
How do approved partners access their accounts?
Approved partners can access their account through the Dealer Login or Distributor Portal.
If you have been approved but cannot access your account, contact sales@infernoinkneedles.com for assistance.
Contact Inferno-Ink Needles
How can I contact your team?
Email us at sales@infernoinkneedles.com.
Please include your order number when contacting us about an existing purchase.